Terms of Service ("Agreement")

Last Updated: July 2025

By using LumenLetters.com (the "Site") or placing an order, you agree to these Terms.

1. Acceptance of Terms

  • You must be at least 18 years old (or have parental consent) to use our services.
  • Orders are binding contracts; refunds are limited (see Section 5).

2. Services Overview

We provide:

  • Personalized stories/poems based on user-submitted memories.
  • Physical/digital delivery (flowers, cards, etc.).
  • Timelines: Delivery dates are estimates, not guarantees.

3. User Responsibilities

You agree to:

  • Provide accurate, lawful content (no defamatory/offensive material).
  • Secure permissions for uploaded files (photos/videos of others).
  • Not resell or redistribute our work without permission.

4. Payments & Pricing

  • Fees: Listed at checkout; taxes added where applicable.
  • Payment Processor: Stripe/PayPal (handles disputes; we're not liable for their errors).
  • Chargebacks: May result in service bans.

5. Refunds & Cancellations

  • Digital Orders: Non-refundable once writing begins.
  • Physical Orders: 50% refund if canceled >7 days before delivery.
  • Dissatisfaction? We'll revise once for free.

6. Intellectual Property

  • You Own: Submitted memories/photos.
  • We Own: The stories/poems we create (license granted to you for personal use only).
  • Copyright Claims: Email contact@lumenletter.com.

7. Disclaimers & Limitation of Liability

  • "As Is" Service: We don't guarantee outcomes (e.g., emotional reactions).
  • Max Liability: Refund of order price.
  • Force Majeure: Not liable for delays from floods, strikes, etc.

8. Termination

We may suspend accounts for:

  • Violating these Terms.
  • Fraudulent activity.

9. Dispute Resolution

  • Negotiation First: Email contact@lumenletter.com to resolve issues.
  • Arbitration: Any claims must use binding arbitration in [Your State], USA.

10. Governing Law

This Agreement is governed by the laws of [Your State, Country].

11. Changes to Terms

Updates posted on the Site; continued use = acceptance.

12. Contact

Questions? Email: contact@lumenletter.com

📋 Important Notes

  • Binding Agreement: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
  • Updates: We reserve the right to modify these terms at any time. Continued use constitutes acceptance of new terms.
  • Severability: If any provision is found to be unenforceable, the remaining provisions remain in effect.